Know Your Rights | Disability Rights | ACLU

Q: Navigating businesses and public spaces with a disability

Examples of disability discrimination in public spaces A business owner refuses to allow a person with a disability to bring a service animal inside. A person opening a business fails to ensure that any new construction is accessible to people with mobility or sensory disabilities. Your rights Under the Americans with Disabilities Act, it is illegal for businesses open to the public such as stores, hotels, restaurants, museums, theaters, and doctors’ offices to discriminate against people with disabilities. You have the right not to be excluded from these spaces. The ADA only requires that businesses make architectural changes to their buildings that are “readily achievable.” Nonetheless, because the ADA has been in effect for 28 years, most businesses and buildings should have made themselves fully accessible to people with disabilities. Newly constructed commercial buildings must be fully accessible. You have the right to bring your service animal into any business, even those that have an explicit “no pets” policy. What to do if you believe your rights have been violated File an ADA complaint form with the U.S. Department of Justice. Additional information ADA Technical Assistance

Question 1

If I have a disability, what are my rights at work?

Accepted Answer

Examples of disability discrimination in the workplace

An employer refuses to hire you, promote you, or pay you equally to your coworkers because of your disability, when you are capable of doing the job.
An employer refuses to make “reasonable accommodations” — changes to how a job is done so that you can have an equal chance to succeed at your work.
An employer demands that you disclose or talk about your disability when you have not asked for an accommodation.
Your boss, coworkers, or customers direct derogatory comments, jokes, or gestures toward you that are related to your disability.
An automated system used by a prospective employer rejects or downgrades your job application when you indicate that you have a disability or ask for a reasonable accommodation.
An automated system evaluates applicants based on tasks or biometric analyses, such as analyses of your facial movements or expressions, that disproportionately rejects or downgrades applications from people with disabilities.

Your rights

Federal law protects people with disabilities from discrimination in employment.
You do not have to inform an employer of your disability when you apply for a job, including if you apply online, or when you are hired — even if later you need a reasonable accommodation.
If you can do the job, it is unlawful for an employer to refuse to hire or promote you, to fire or demote you, to harass you, or to pay you less because of your disability.
You are also protected from unnecessary medical inquiries at work.
You have the right to ask for and receive “reasonable accommodations” that allow you to have an equal chance to succeed on the job and in the application process. This includes when you are applying for jobs online and are required to conduct video or voice interviews, complete assessments, or take tests as part of the application process.
However, private employers with fewer than 15 employees are not covered by federal disability nondiscrimination laws.

What to do if you need a reasonable accommodation

Let your employer know that you have a disability and request a reasonable accommodation.
You may need to provide a doctor’s note if your employer asks for one.
If your employer says no to your requested modification, try to keep the conversation going. Try to think of another change that would help, or ask your employer to look at the Job Accommodation Network website.

What to do if you believe your rights have been violated

File a charge of discrimination with the U.S. Equal Employment Opportunity Commission or your state fair employment practices agency.
Depending on your state, your deadline to file with the EEOC or your state agency may be as short as 180 days.
If you are a federal employee, contact your EEO counselor within 45 days.
Contact a lawyer.

Additional resources

The Job Accommodation Network, https://askjan.org/
The U.S. Equal Employment Opportunity Commission, https://www.eeoc.gov/laws/types/disability.cfm
National Employment Lawyers Association, http://exchange.nela.org/memberdirectory/findalawyer

Question 2

I have a disability and am renting a home

Accepted Answer

Examples of disability discrimination against renters

A landlord refuses to rent to you because of your disability.
A landlord asks for a deposit that is higher than that asked of tenants who do not have disabilities.
A landlord prevents you from making modifications to your apartment or home to make it more accessible.
A landlord refuses to make reasonable accommodations to the rules -- for example, the landlord prohibits a service animal based on a blanket “no pets” policy.

Your rights

You have the right to be treated like any other prospective tenant when applying to rent a home. Discrimination on the basis of disability is illegal under federal law.
You are allowed to make physical changes to your rental unit to make it more accessible to you. Private landlords are not required to make these access changes for you. Landlords may have the right to ask you to restore the unit to how it was or put money in an escrow account to ensure they can.
You have a right to reasonable accommodations in in rules, policies, practices, or services.
You may have additional rights in public housing, in housing that is federally funded, and in public spaces associated with your housing such as parking lots, garages, lobbies, and sidewalks.

What to do if you believe your rights have been violated

File a complaint with the U.S. Department of Housing and Urban Development or with a state or local fair housing agency.
You must file a complaint with HUD within one year of the last date of alleged discrimination under the Fair Housing Act.
In some cases, the right federal agency may be the U.S. Department of Justice.
Contact a lawyer.

Additional information

U.S. Department of Housing and Urban Development, https://www.hud.gov/program_offices/fair_housing_equal_opp
National Housing Law Project, Reasonable Accommodations for People with Disabilities, https://www.nhlp.org/initiatives/fair-housing-housing-for-people-with-disabilities/reasonable-accommodations/

Question 3

Navigating businesses and public spaces with a disability

Accepted Answer

Examples of disability discrimination in public spaces

A business owner refuses to allow a person with a disability to bring a service animal inside.
A person opening a business fails to ensure that any new construction is accessible to people with mobility or sensory disabilities.

Your rights

Under the Americans with Disabilities Act, it is illegal for businesses open to the public such as stores, hotels, restaurants, museums, theaters, and doctors’ offices to discriminate against people with disabilities. You have the right not to be excluded from these spaces.
The ADA only requires that businesses make architectural changes to their buildings that are “readily achievable.” Nonetheless, because the ADA has been in effect for 28 years, most businesses and buildings should have made themselves fully accessible to people with disabilities.
Newly constructed commercial buildings must be fully accessible.
You have the right to bring your service animal into any business, even those that have an explicit “no pets” policy.

What to do if you believe your rights have been violated

File an ADA complaint form with the U.S. Department of Justice.

Additional information

ADA Technical Assistance

Question 4

I want to vote and I have a disability or health condition

Accepted Answer

Your rights

Federal disability rights laws not only protect what many people think of as a disability — wheelchair users, or people who are blind or deaf — but also a wide range of physical and mental health conditions. People with intellectual disability, chronic illnesses, and developmental disabilities are all protected. Virtually any condition that interferes with your ability to vote is protected.
Under federal law, voting must be equally accessible to people with disabilities as for people without disabilities. For example:
- All polling places for federal elections must be accessible to disabled voters.
- All voters with disabilities may obtain assistance in voting from a person of their choice, as long as this person is not the voter’s employer, or an agent of the employer or of the voter’s union.
- All polling places for a federal election must have at least one voting system that makes voting accessible in a private and independent manner to voters with disabilities. This generally requires a voting machine with headphones and simple push buttons for blind voters to be able to hear the ballot, and simply select their choice. It also enables voters with limited hand or arm dexterity to vote more easily.
- Voters cannot be turned away from the polls because a poll worker thinks they do not have the mental (or physical) capacity to vote.
- Voting absentee should be as accessible as voting in person.
- Information about voting must be available in accessible formats. Websites must be accessible to screen readers and other assistive technology. Materials must be available in large print or other accessible formats, if requested.
Election departments and polling place personnel must make reasonable modifications (changes) in how things are done, in order to ensure people with disabilities have equal access to vote. This may mean providing assistance in applying for an absentee ballot, or providing seating if there are long lines, or any other “reasonable” step to help a person with a disability participate in the voting process.

What to do

If you need a reasonable accommodation or modification to vote — either in person or absentee — contact the state or local ADA Coordinator for the elections department. This should be available online and on any voting materials mailed to you. Explain you are a person with a disability, and explain what you need. If they refuse to give it to you, ask them for their ADA grievance procedure.
On election day, if possible, bring a family member, friend, or other person of your choice to assist you at the polls. Don’t bring your employer, or an agent of your employer or union.
Tell the poll workers that you have chosen this person to assist you with voting. You may be required to swear under oath that you have difficulty speaking, reading, writing, or understanding English and have asked this person to help, and the person helping you may be required to sign a form swearing that they did not tell you how to vote.

Additional information

Question 5

I’m in prison and have a disability

Accepted Answer

Examples of discrimination against people in prison with disabilities

Exclusion from facilities, programs, and services that are accessible to other prisoners, such as religious services, job placements, education classes, or training opportunities.
Not providing sign language interpreters for a deaf prisoner at disciplinary hearings, classification decisions, medical appointments, and educational and vocational programs.
Failure to provide medical devices such as wheelchairs and canes to disabled prisoners.
Placement in segregation or solitary confinement due to perceived vulnerability or the unavailability of accessible cells in general population.
Failing to take the disability into account in disciplinary proceedings and parole evaluations.

Your rights

Prisoners with disabilities are protected under the Americans with Disabilities Act and the Rehabilitation Act of 1973. In the prison and jail context, the Rehabilitation Act applies to facilities run by federal agencies (such as the Bureau of Prisons) and to any state or local agency that receives federal funding. The ADA regulates facilities run by state and local agencies, regardless of whether they receive federal funding.
You are entitled to an equal opportunity to participate in programs and services for which you are qualified.
You are entitled to be housed at your correct security level, and in a cell with the accessible elements necessary for safe, appropriate housing. For example, for wheelchair users, this means a fully accessible, code compliant cell; for people with hearing disabilities, this may mean visual notifications for meal call, visitors, classes, and emergencies.
You are entitled to reasonable modifications to policies and procedures.
You are entitled to equally effective communication including any necessary auxiliary aids and services such as sign language interpreters, captioning, videophones, readers, Braille, and audio recordings.
Prison officials are not required to provide accommodations that impose undue financial and administrative burdens or require a fundamental alteration in the nature of the program.
Prison officials are also allowed to discriminate if the disabled prisoner’s participation would pose significant safety risks or a direct threat to the health or safety of others that cannot be mitigated through reasonable modifications.

What to do if you believe your rights have been violated

File a formal grievance through your facility’s grievance process and appeal all levels available. If your facility has an ADA Coordinator, you may also contact that person and ask them to help you obtain an accommodation for your disability.
You or your attorney can file a lawsuit explaining how your rights have been violated under the ADA, the Rehabilitation Act, or both. However, you must complete any available grievance procedure and all appeals before filing a lawsuit in federal court.
To bring a lawsuit under these laws, disabled prisoners must show: (1) that they are disabled within the meaning of the statutes, (2) that they are “qualified” to participate in the program, and (3) that they are excluded from, are not allowed to benefit from, or have been subjected to discrimination in the program because of their disability. Under the Rehabilitation Act, prisoners must also show that the prison officials or the governmental agency named as defendants receive federal funding.
Depending on the situation, disabled prisoners may file claims for relief under the Eighth Amendment, which prohibits cruel or unusual punishment, in addition to or instead of the ADA or Rehabilitation Act.
The laws of some states may provide different or greater legal rights than the federal laws. Disabled prisoners should investigate this possibility before bringing suit.

Additional resources

Every state and U.S. territory has a federally mandated Protection and Advocacy (P&A) organization that works to provide assistance and legal services to individuals with disabilities. Some of these organizations also work with incarcerated individuals. For a complete listing of all these organizations by state click here: https://www.ndrn.org/about/ndrn-member-agencies/

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